Bringing property management from manual coordination to a digital closed loop
A full-stack platform that connects a web admin panel, an owner WeChat Mini Program and connected IoT devices into one operating system for property management.
How many roles sit behind a single property service?
Every request involves several parties at once, and the platform has to give each of them a clear place in the same process.
- 01Owners
- 02Property staff
- 03Maintenance technicians
- 04Management
- 05Connected devices
One Platform · Multiple Roles
One property management platform, reached through the interface that fits each role.
- WEB ADMIN
- WECHAT MINI PROGRAM
- IOT DEVICES
One back office for the entire property business
The system turns scattered manual procedures into one closed business loop across service, management and operations.
- 01
Owner Service Portal
WeChat Mini Program for owner self-service including online payments, maintenance requests, and complaints.
- 02
Community Facility Management
Device binding and management across communities, including facial recognition access control and remote door opening devices.
- 03
Fee Collection Management
Online reminders and collection of property fees, parking fees, and utility bills.
- 04
Repair Work Orders
End-to-end closed-loop management from owner submission, dispatch, repair processing, to acceptance review.
- 05
Owner-Family Relationship Management
Manage relationships between owners and family members, with permission assignment and usage for family members, making it convenient for seniors and children to use the community's door opening feature.
How the system works, starting from a single repair request
Every repair request follows the same traceable path, from submission to review.
- 1
REPAIR REQUEST
An owner submits a repair request from the WeChat Mini Program.
- 2
WORK ORDER
The request becomes a work order with a clear owner and status.
- 3
DISPATCH
The work order is assigned to the right maintenance technician.
- 4
REPAIR
The technician performs the repair and records the work.
- 5
ACCEPTANCE
The owner or property staff accepts the completed work.
- 6
REVIEW
The request is closed with a review and a full record.
Web Admin Dashboard
The property management admin backend runs in a B/S model, so teams can collaborate over the network without geographical limits. It brings property management, access control management and fee collection together around the core business needs of a property company.
Owner WeChat Mini Program
Built on WeChat for convenient use, giving owners a better experience with property binding, mobile door opening and fee payment.
After launch, the business metrics began to change.
The platform moved daily property operations onto a single system, and the results showed up in the numbers.
Technology
Make the business process truly run.
Tell us how your operations work today, and we will map it onto a system your team can run every day.